Privacy Policy

Riceland Healthcare (“we”, “our”, or “us”) values your privacy and is committed to protecting the personal information of our patients, website visitors, and all users of ricelandhealthcare.com (“Site”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Site.

Please read this policy carefully. By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information

When you interact with our Site, request services, fill out forms, or contact us, we may collect personal information including:

Name
Email address
Phone number
Mailing address
Health-related information you voluntarily provide (e.g., through contact or appointment forms)

b. Non-Personal Information

We may also automatically collect certain non-personal data:

IP address
Browser type and version
Operating system
Referring websites
Pages viewed and duration of visits
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information collected for the following purposes:

To provide, operate, and maintain our website
To improve your experience on our Site
To respond to inquiries or schedule appointments
To process billing or insurance-related queries if applicable
To send relevant communications or updates (with your consent)
To comply with legal obligations, including HIPAA where applicable

3. Sharing Your Information

We do not sell your personal information. We may share your information only under these circumstances:

With service providers who assist us in operating the website or delivering services (bound by confidentiality agreements)
For legal reasons, such as compliance with a subpoena or court order
To protect rights and safety in case of suspected fraud or security issues
With healthcare affiliates or providers involved in your treatment (in compliance with HIPAA)

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

Understand user behavior
Customize your experience
Analyze website traffic

You may adjust your browser settings to disable cookies, but doing so may affect certain functionalities of the Site.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no method of transmission over the internet is 100% secure.

If you submit personal health information (PHI), we treat it in accordance with applicable privacy laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA).

6. Third-Party Links

Our Site may contain links to external websites not operated by us. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

7. Children’s Privacy

Our Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.

8. Your Choices

You may:

Opt out of receiving non-essential communications
Request access to or deletion of your personal data
Disable cookies via your browser

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of the Site constitutes acceptance of the revised policy.

Mobile Application Privacy Notice
Information Stored Locally on Your Device
When you use the Riceland Healthcare mobile app, certain preferences and settings are stored locally on your device for your convenience:

Keyword search history
Theme and appearance settings (dark/light mode)
Font size preferences
Tab layout customization
AI chatbot conversation history

Important Notes:

This information is stored ONLY on your device
It is NOT transmitted to our servers
You can delete this data at any time through the app’s settings menu
Uninstalling the app will remove all locally stored data

Voice Search
Our app includes an optional voice search feature:

Voice input is processed locally using your device’s built-in speech recognition
Audio is NOT recorded, stored, or transmitted to any servers
Voice data is processed in real-time and immediately discarded

Appointment Forms
When you submit an appointment request through the app:

Your information (name, email, phone, address, health details) is sent directly via email
The app does NOT store this information on our servers
Data is processed temporarily only to send the email
After transmission, no copy is retained by the app

AI Chatbot Disclaimer
The AI chatbot in our app is designed to provide general information about Riceland Healthcare services.
Please note:

The AI may not always provide accurate or complete information
Use the chatbot ONLY for general app and service information
For medical advice, appointments, or specific inquiries, please contact us directly:

* Email: info@ricelandhealthcare.com
* Phone: (409) 730-8054